FAQ
What customers ask us
The practical questions — delivery, payment, returns — and the ones specific to candles, lamps and vases.
Are the candles scented?
Some are and some are not, and every listing says which. Where a scent is named it is the supplier’s own description.
How long will a candle burn?
Where the maker gives a burn time it is listed. Actual burn time varies with draught and how long it is lit each time.
Do lamps come with bulbs?
Only where the listing says a bulb is included. Fittings are stated where the supplier gives them.
Is Cash on Delivery available?
Yes, on serviceable PIN codes at no extra charge.
What if a vase arrives broken?
Film the unboxing and write to us within 48 hours. Transit breakage is replaced or refunded at our cost.
What is the deadline for a return?
You have 10 days from delivery to start a return, on unused items in their original packaging. Approved refunds are processed within 7 business days of the item reaching us. We do not offer a direct exchange – return the original for a refund and place a new order.
What are the delivery charges?
Delivery is free on orders of ₹999 and above. Below that a flat ₹49 applies anywhere in India. Orders confirmed before 3:00 PM IST on a working day are dispatched the same evening.
Are your prices inclusive of tax?
Yes. Prices are in Indian rupees and include applicable tax, with delivery shown before you pay.
Do you charge GST?
No. We are below the GST registration threshold and are not GST registered, so no GST is charged and no GSTIN is issued.
Which payment methods do you accept?
UPI as a prepaid method and Cash on Delivery on serviceable PIN codes. We do not accept cards and we store no payment details.
How do I track my order?
A tracking link goes out by email and SMS at dispatch and works on the Track Your Order page.
Not answered here? Write to [email protected] — we reply within one business day, Monday to Saturday, 10:00 AM to 6:00 PM IST.