Privacy

What we collect and what we do not

Casaluxe Harbor handles personal data under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. This is what that means in practice.

What we collect

We collect a name, a delivery address, a phone number and an email address. Accounts also retain order history and saved addresses.

Nothing about your bank reaches us. UPI is approved on your side, and no payment credential is stored here.

What we use it for

The data is there to:

  • process and pack your order
  • arrange delivery and share tracking updates
  • answer support messages about an order
  • meet record-keeping obligations under Indian law
  • detect and prevent fraudulent orders

Who else sees it

Couriers receive your name, address and phone number. Without those there is no delivery. The payment itself is your bank’s UPI infrastructure. No data is sold, and none goes to advertisers.

We may disclose information where a law, a court or a regulator requires it.

Cookies and analytics

The site uses cookies to keep your cart and your session working. You can block cookies in your browser, though the cart may stop functioning if you do. We do not run advertising trackers on this site.

Your rights

Under the DPDP Act, 2023 you may:

  • ask what personal data we hold about you
  • ask us to correct anything inaccurate
  • ask us to erase data we no longer need for an order or a legal obligation
  • withdraw consent for messages that are not about an order

How long we keep it

Records of an order live as long as Indian tax and consumer law demands and no longer. Account data is yours to delete on request; support threads are kept a short while after closing.

Children

This site is not intended for anyone under 18. We do not knowingly collect data from a child, and we delete it if we discover we have.

Raising a grievance

Grievances and data queries are handled by the Customer Care Team at Casaluxe Harbor.

Email: [email protected]
Postal address: 168, Airport Rd, Babu Murai Colony, Indore, Madhya Pradesh 452005, India
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Grievances are acknowledged within one business day and resolved within thirty days, in line with the DPDP Act, 2023.

Problems are fixed by replacement or refund under our own policy; manufacturer warranty claims are not something we handle.